If you are unable to organise your travel, please contact the on-site staff for advice. You should let the person taking the swab know if you have any condition that reduces the strength of your skin, affects the ability of your blood to form clots, or if you are on blood thinning medication. Place the face mask over your nose, mouth and chin, and place the loops over your ears to hold the mask in place. Ministry of Health Covid-19 update January 18, 2021 There are six cases of Covid-19 in managed isolation to report in New Zealand since our last media statement yesterday. Everyone entering New Zealand is now legally required to complete 14 days in a managed isolation facility. There's also a range of learning and wellbeing resources at learningfromhome.govt.nz(external link). Find out more: Managed Isolation and Quarantine website. This is a measure at our border to ensure people who enter. About 11.30pm, police and managed isolation … Make sure it is clean, dry and not damaged. Learn more about pre-departure testing. You must only wear these face masks once – you need to wear a new face mask each time you leave your room. Maintain a physical distance of 2 metres from others and wear the masks that are supplied to you during any evacuation. If you or those in your bubble need support and treatment to reduce their alcohol intake, call the Alcohol Drug Helpline on 0800 787 797. We will transport you back to the airport you arrived at, if you wish, unless you indicate otherwise. You can also ask on-site staff to refer you. New Zealand currently has very few COVID-19 cases and we’re trying to keep it that way. COVID-19 can spread from person to person. Daily mental wellbeing, Coping with uncertainty, stress, worry, sleep, thriving. Surfaces may have infectious droplets. There’s also a health journal, resources, wellbeing exercises and webinars. To help us continue keeping the country safe, we have implemented a system of Managed Isolation and Quarantine (MIQ). You can contact CABNZ National Office by emailing admin@cab.org.nz or calling 0800 367 222, Provides free legal services for all children and young people under 25. The managed isolation and quarantine website has details about the travel categories permitted for emergency allocation, and what supporting evidence you need. We will do all we can to make your stay as pleasant as possible. A nurse will help you with this and sign it off. It is important you are honest about your health during your stay in managed isolation. Daily health check and regular wellbeing monitoring. Discuss your travel plans for after your isolation period. How to Get a Space in Isolation New Zealand’s managed isolation runs on an online allocation system, with a certain number of spaces available for each day. Talk to hotel staff for details. In New Zealand, whenever you use health or disability services you have rights that must be upheld.These rights are described in The Code of Health and Disability Services Consumers’ Rights (The Code) and are summarised below. This is to protect New Zealanders from the spread of COVID-19. People you have been in contact with will need to quarantine for 14 days from the last day you spent time with them. For example will you take a domestic flight or will a family member come to take you home. Although this facility is a hotel, it is not functioning as a hotel would usually. The Ministry of Health’s website has information, resources, tools and free apps to support your mental wellbeing, as well as information about organisations that can help if you need extra support. The use of reusable masks and other face coverings is not fit for purpose when you are in an isolation facility. While you’re in isolation, it’s important to follow some basic rules to help you stay safe and healthy. you if you need to book a slot for exercising. If the test was around day 12 you’ll also be assessed to confirm if you’re low risk of having or transmitting COVID-19 and able to leave the facility once your 14-day period is complete. Public health staff will also ask who you had contact with recently. Start your stay at the managed isolation facility. Learn more about pre-departure testing, Managed isolation facility for returnees to New Zealand, Welcome pack: Managed isolation facility for returnees to New Zealand [PDF, 4.6 MB]. Sparklers at Home is an online toolkit for parents, full of fun activities that support the wellbeing of primary and intermediate students. If you run out of single-use face masks, contact the MIQF staff and they will provide you with more. Speak to the on-site team about local delivery options. Do not share your face mask. Internal calling, between rooms and for hotel services, is free. This included a strict nationwide lockdown and working through our 4-level COVID-19 Alert system. More information on safe handling of masks is available further on page 37 and 38 in the document. You don’t have to be on a benefit. You should contact the onsite teams first to help with your concerns. It is updated regularly and changes may be made during your stay. https://www.miq.govt.nz/about/contact-us/ The Government is extending pre-departure testing to all travellers to New Zealand, except those from Australia, Antarctica and most Pacific Islands. Email: flightchanges@miq.govt.nz and include in your email a copy of your voucher and your requested changes. If the result of your day zero test is positive, you will be transferred to a quarantine facility. This can be a bit uncomfortable but is not known to cause harm. Because testing is required by law, some aspects of the above Code are limited. You can access Home Learning TV at tvnz.co.nz on-demand(external link). Find out about charges for managed isolation. For general information about the COVID-19 situation in New Zealand you can visit. Melon has an online community where you can anonymously interact with others on a similar journey and connect with a team of support workers. While you are in managed isolation you will receive regular health checks. If you are travelling from the UK or USA you will be tested 3 times for COVID-19. They will arrange for you to be assessed by the on-site health professional. Having recently arrived from overseas means you may be at a risk of carrying the virus. For a list of hotels in NZ currently managing isolation guests please check the list below. Remember to keep a physical distance of 2 metres from others during your stay so as to avoid making close contact with anyone outside your bubble. Your minimum total stay in a managed facility will still be 14 days. All enquiries are managed during regular business hours from Monday to Friday. Cough or sneeze into your elbow or cover your mouth and nose with tissues. To secure their managed isolation voucher, people enter their flight number. If the test was around day 0/1 or day 3 you’ll need to continue with your managed isolation stay at this facility. We will only use and disclose your personal information if that is permitted by our privacy laws. (From top left) a celebratory gingerbread man treat for guests, health workers at The Sebel, a defence force worker at The Rydges in Rotorua plays a festive song, hampers given to guests at the Jet Park Hotel in Hamilton, James Smith opens his present while in managed isolation, and Santa arrives in Christchurch's MIQ. Do not enter the hotel room of anyone who is not in your ‘bubble’. If you do not have an appropriate destination to go to, please talk to on-site staff who may be able to assist or refer you to Government agencies that can help. We encourage you to book in early to the Managed Isolation Allocation System, as this is the best way to guarantee your place. All facilities have a specific emergency plan you should follow in an emergency. Please do this by phone from your room. Free advice about just about anything — in your local area and in your own language. Below are some simple rules we ask you to follow while you are in managed isolation. Media might contact you and it is your choice whether you talk to them. Wash and dry your hands or use hand sanitiser. The helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm. Most people will spend 14 days in managed isolation. Find out about exemptions for exceptional circumstances and complete the form. Having recently arrived from overseas means you are at risk of carrying the virus and potentially bringing it into New Zealand. A Māori pharmacist will call you back for a kōrero within 24 hours. On the allocation website returnees are directed to select their preferred dates for managed isolation, which are held for 48 hours while they book matching flights. These can be hotels or motels anywhere in New Zealand and are allocated by New Zealand Immigration. There is high public interest in the managed isolation and quarantine facilities. A mask is also to be worn when someone needs to enter your room for testing or any maintenance. Smoking is not allowed inside your room. Smoke alarms can be activated by dust, steam, smoke and other fumes and vapours. Everyone deserves to have somewhere safe and healthy to live. Visit the COVID-19 website(external link). Hold accommodation. Rooms in our managed isolation facilities are needed for 14 days. In almost all cases a negative COVID-19 test and confirmation from a Medical Officer of Health or a Health Protection Officer that you are a low risk of having or transmitting COVID-19 are needed before you can leave the facility. Talk to the on-site team first. If you or any person in your bubble need assistance, please talk to the on-site team or call the hotel reception. Remember to stay 2 metres away from others and wear a mask during any evacuation. You can also report any person you believe isn’t sticking to the rules, or is behaving in a way that is likely to spread COVID-19. Speaking to the onsite Facility Manager or Wellbeing Coordinator within the managed isolation and quarantine facility. These facilities are hotels where you will be given extensive support throughout your stay. The Māori holistic model of health, Te Whare Tapa Whā, reminds you to take care of all the different aspects of your life to support your wellbeing. The use of reusable masks and other face coverings are not permitted when you are in an isolation or quarantine facility. We recommend using internet- based calling apps like FaceTime, Messenger and WhatsApp if you want to avoid telephone in-room charges. All enquiries are managed during regular business hours from Monday to Friday. You will be tested again on day 3 and day 12. offence to knowingly cause a false fire alarm, and doing so will likely result in prosecution. If you are under 18, we will help you and your whānau/parents/guardian to make your stay comfortable and safe. But there was warning these strains would continue to show up in managed isolation facilities across New Zealand. Low risk of having or transmitting COVID-19 includes confirming you have: You must meet these criteria to leave the facility and receive a letter confirming you have completed managed isolation. Anyone travelling to New Zealand from the US and the UK are currently required to undergo day 0/1 testing within 24 hours of arriving at a managed isolation and quarantine facility. Checks and testing are vital for your wellbeing and for others around you. See Appendix one for more information on testing and results. The Government recovers some of the costs for managed isolation to share the financial load in a way that fairly reflects the benefits to both the New Zealand public of having a robust system, and those who leave and enter the country. Always maintain 2 metres distance from others except those who are in your bubble (your family/partner). There are a number of specialists onsite who are able to deal with a variety of issues including security, safety, health and wellbeing, food and welfare support. Wash your hands with soap and water often (for at least 20 seconds) and  dry thoroughly or sanitise your hands regularly. If you're returning to New Zealand, the first step is to register on the Managed Isolation Allocation System. There may be online options to order food and have it delivered to you. Read about border restrictions on the official New Zealand Immigration website and about managed isolation and quarantine – on the https://www.miq.govt.nz/ website. © Ministry of Business, Innovation and Employment. Low-risk alcohol drinking advice(external link) — Alcohol.org website. If asked to wear personal protective equipment (PPE) such as face masks (supplied to you) at any time during your stay, you must do so. Call 0800 543 354 or text HELP (4357) to talk to a counsellor or trained volunteers. submit your enquiry, feedback or suggestion using our form. On landing at the international terminal: call us on +64 4 931 5720 if you’re overseas (rates will apply) or 0800 476 647 if you’re in New Zealand (calls are free), or. Testing involves having a swab taken from the back of your nose. Results may take a couple of days to come back. Orders which require you to stay in a facility first step is to protect Zealanders... 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